Ordering and delivery
1、How do I place my order?
To place an order:
Finish adding items to your shopping cart
You may choose to process through our website checkout or through PayPal.
If you wish to continue through our website checkout, please click on the “Checkout” button located on the right side of the screen.
If you wish to continue through PayPal, please click on the PayPal button
You will be transferred to our Customer Information page. You will be prompted to enter:
If you have a valid discount code, you may enter it in the " Discount" field located on the right said of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.
Continue by clicking “Continue to Shipping Method” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue on to Payment Method”
You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.
Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at [email protected]
2、What if there are items missing or incorrect products when I receive my order?
For missing or wrongly shipped items, please contact us at [email protected] Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.
3、How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase.
4、I would like to change my items ordered.What should I do?
Amending your order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day from the order being placed. You may contact us via [email protected] to request for change.
5、What are your payment options?
Currently we only accept PayPal, if you need to use a credit card, you can add it in Paypal.
6、How do I make payments using PayPal?
PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.
1、When can I expect to receive my shipment?
Orders will be processed within 1-3 business days after ordering, and shipped the next few days after processing.
All orders have been processed and shipped out from our warehouse. During holidays and peak sales seasons, please allow more time to process your order.Shipment will arrive in between 7-15 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.
2、How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.
3、What are your shipping rates?
|Express Shipping (9-15 Days)||Free||US$29.99 and above|
|Express Shipping (9-15 Days)||5.99USD||US$0.01 - US$29.98|
|VIP Shipping (7-12 Days)||9.99USD||US$0.01 - US$29.98|
|VIP Shipping (7-12 Days)||4.99USD||US$29.99 and above|